RETURN / REFUND POLICY
Thank you for visiting neotrexltd.com. At NEOTREX, we are dedicated to ensuring that your shopping experience is smooth, secure, and satisfying.
Please note that we follow an Exchange Only Policy.
We currently do not offer refunds or returns. However, if you receive a faulty, damaged, or incorrect item, you are eligible for an exchange within seven (07) days of delivery, subject to verification and approval by our quality assurance team.
To initiate an exchange request, please contact our customer support team at:
Our team will guide you through the exchange process and help resolve your issue as quickly as possible.